Refund Policy


  • All items bought from the clearance sale section are not eligible for return/ exchange/ refunds!
  • For exchanges of items that are not on sale – A credit note equivalent to the cost of the product Cash/ Monetary refunds are not provided.
  • In case the product does not fit you, you can exchange the same within 14 days for same style bigger or smaller.
  • Item must be unused & in the same condition in which you received it.
  • It should be in its original packaging accompanied by proof of purchase.
  • Returned items received will be examined by the quality check team. Failing to meet the qualifying conditions mentioned will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
  • If you purchase from a retail store or 3rd party website other than Sole House the inquiry must be made directly through that retailer. We will not be able to exchange products purchased from other websites.
  • Please check your measurements before placing the order . Our shoes are made to order and we only process them when we receive and order request from you.
  • Reverse cost shipping to be borne by client INR 150 . Delivery cost for exchange pair to be borne by client INR 150 (Total-INR 300)

Return Process: In order to exchange the pair of shoes, you can email us at - , and we will get back to you in 24 hours ( excluding Saturdays and Sundays ) 

The minimum cost for reverse exchange, wherein you have chosen for us to collect it, comes at a cost of Rs. 150 which is borne by the customer. Delivery cost for exchange pair to be borne by client INR 150.
You can follow the easy procedures through the website in case you like to exchange the style in a different style.