For purchases from our website
We would be happy to repair any item with manufacturing defects in materials within a period of 14 days after the date of your purchase from Sole House. We cannot guarantee the availability of the original shoe material .

Issues that are a result of damage or normal wear and tear such as dirt, scuff marks, rips, or scratches cannot be repaired.

Please email us at with the following:
Email Subject: Repair Request
Information: Name, Order number, Date of purchase, Shipping address, Description of the damage, and Photos of the damage.

We do not reimburse the cost of shipping the item to Sole House.

Repairs may take up to 6 – 8 weeks .

We are unable to repair any items not purchased from